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Terms of Service

Last updated: September 24, 2026

These Terms of Service (“Terms”) govern your use of OrgTide (the “Service”), an AI workspace for building and deploying Salesforce metadata, operated by Appiotech, Inc. (“Appiotech”, “we”, “us”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

1. The Service

OrgTide connects to Salesforce orgs that you control. At your direction it reads your org’s metadata (such as Apex classes, Lightning Web Components, Flows, objects, and permissions), answers questions, reviews code, builds proposed changes using AI, and deploys the changes you explicitly approve. OrgTide is designed to never read, store, or transmit Salesforce record data (such as Accounts, Contacts, or any business records).

2. Accounts

You need an account to use the Service. Keep your sign-in secure - you are responsible for activity under your account. You may delete your account at any time from the Account page, which deletes your stored data as described in the Privacy Policy.

3. Your responsibilities

  • You must have the right to connect and modify every Salesforce org you connect to OrgTide.
  • You are responsible for reviewing what OrgTide builds before you approve a deploy. AI output can be wrong; the review step exists so that you - not the AI - make the final call. This matters most for production, which is why production deploys need a passed validation and typed confirmations.
  • You are responsible for complying with your own organization’s policies and with Salesforce’s terms.

4. Acceptable use

You will not use the Service to:

  • build malicious software, or access or change orgs you are not authorized to modify;
  • get around usage allowances, security measures, or the approval steps;
  • resell or provide the Service to others without our written permission;
  • break the law or the usage policies of our AI provider.

5. Your content

Your prompts, attachments, and org metadata stay yours. You allow us to store and process them - including sending them to our AI provider - only to provide the Service to you. We do not use your content to train AI models, and our AI provider does not either (see the Privacy Policy).

6. AI-generated output

Code and metadata generated by the Service are provided for your review and use in your orgs, and you own the changes you deploy. Generated output may be inaccurate, incomplete, or unsuitable for your environment - the Service’s safety steps (previews, tests, coverage gates, risk scans, snapshots, and rollback) reduce but do not eliminate this risk.

7. Plans, billing, and renewal

  • Plans. The Free plan costs nothing and needs no card. Paid plans are priced as shown on our website and at checkout when you subscribe. Some features are only in paid plans, such as production deploy targets, Opus, and more workspaces.
  • Monthly renewal. Paid plans are billed monthly in advance through Stripe and renew automatically each month until you cancel. Applicable taxes are added at checkout.
  • Cancelling. You can cancel any time from the Account page (Stripe’s billing portal). Cancelling stops the next renewal; you keep the paid features until the end of the period you already paid for, then the account moves to the Free plan.
  • Refunds. Payments are not refunded for partial months or unused allowance, except where the law requires it. We may issue a refund at our discretion.
  • Failed payments. If a renewal payment fails, Stripe retries it and your paid features stay on while it does. If the payment still fails, the account moves to the Free plan.
  • Moving to a smaller plan. Nothing is deleted. Connected orgs beyond the new plan’s limit are locked (still visible) and unlock again if you upgrade.
  • Deleting your account cancels a paid plan immediately; the rest of the current period is not refunded.
  • Price changes. We will announce a price change in the app at least 30 days before it applies to your next renewal. If you don’t agree, you can cancel before then.

8. Usage allowances

AI actions draw from a fair-use allowance that depends on your plan: a rolling monthly allowance and a daily pace limit. On paid plans, “Continue today” lifts the daily limit for 24 hours, drawing from the monthly allowance instead. On the Free plan, a request for Opus runs on Sonnet. We may adjust allowances to keep the Service reliable; we will announce a reduction to a paid plan’s allowance in the app before it takes effect.

9. Other services

The Service depends on services we don’t control, including Salesforce, Anthropic, and Stripe. Your use of Salesforce is governed by your agreement with Salesforce, and we are not responsible for outages or changes in those services.

10. Changes to the Service

We improve OrgTide continuously, so features may change or be removed. We will not remove a feature that a paid plan includes without announcing it in the app first. We recommend using developer and sandbox orgs as your day-to-day workspaces - which the Service enforces - and treating production deploys with the care the built-in confirmations encourage.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT GENERATED CODE IS CORRECT OR THAT THE SERVICE WILL BE UNINTERRUPTED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR BUSINESS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND US$100.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms or do not pay, and we will tell you why unless the law or the safety of the Service prevents it.

14. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Delaware.

15. Changes to these Terms

We may update these Terms. Material changes are announced in the app before they take effect, and the “Last updated” date above always shows the current version. Continuing to use the Service after changes take effect means you accept them.

16. Contact

Questions about these Terms? Email support@orgtide.com, or use the Support page inside the app.

OrgTide is an independent product and is not affiliated with, endorsed by, or sponsored by Salesforce, Inc. or Anthropic, PBC.